Clinic/Quality Improvement Manager (RN)

Seward Community Health Center is seeking a Full-Time, Clinic & Quality Improvement Manager (RN) for our small community health center located in beautiful Seward, Alaska. Candidates with a background in rural family medicine, pediatrics, women's health, or Federally Qualified Health Centers (FQHC) are especially encouraged to apply. We see patients of all ages (newborn to 100+).

The salary range for this position starts is $100,000 to $110,000/annually + a $7,500 sign-on bonus.

Seward, Alaska is a small, picturesque town located 120 miles south of Anchorage and is surrounded by beautiful snow-capped mountains in the center of Kenai Fjords National Park. Seward offers year-round opportunities for outdoor activities including skiing, kayaking, fishing, hiking, biking, boating, wildlife viewing, and so much more. If you enjoy adventuring up mountains, between glaciers and in waters, or sightseeing, going on wildlife tours or bird watching, Seward is the place for you!

About Seward Community Health Center:

SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff who will add to our ability to make our community and SCHC a better place to live and work

Benefits Summary:

• Health insurance with medical, dental, and vision benefits for staff and spouse/dependents
• Short- and long-term disability insurance paid by employer
• Term life insurance paid by employer
• 3% employer contribution to a 401(k) retirement plan
• 100 hours of paid holidays
• Annual CME allowance
• 6 weeks of paid time off annually
• Ability to make a meaningful difference for our clinic and community in this important leadership team position

Job Purpose

The Clinic & Quality Improvement Manager (RN) is responsible for overseeing daily clinic operations while leading the development and implementation of quality improvement (QI) initiatives. This role ensures the delivery of clinical services aligns with best practices, regulatory requirements, and organizational goals to provide high-quality, patient-centered care. Additionally, this position will support regulatory compliance, manage data reporting and serve as Privacy Officer to ensure HIPAA compliance. The position requires an in-depth knowledge of SCHC’s electronic health record system to optimize clinical performance. The role requires strategic leadership in achieving optimal clinical outcomes, maximizing operational efficiency, and fostering a culture of continuous improvement to meet organizational objectives.

Duties and Responsibilities

Clinical Operations Management

• Work closely with the Executive Director, Medical Director, and leadership team to develop and implement clinical policies, workflows, and staffing structure that align clinical operations with organizational strategy and goals.
• Develop and optimize scheduling to reduce patient wait times and maximize provider capacity.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Lead change management initiatives to adapt to evolving healthcare regulations, practices, and patient needs.
• Perform supervisory functions, including mentorship, training, hiring, onboarding, performance evaluations, disciplinary processes, and attendance approvals.
• Foster a teamwork environment through open communication and collaboration between clinical, administrative, and billing teams.
• Coordinate external audits, oversee data collection, and manage corrective action plans (UDS, PCMH, FTCA, HRSA OSV, OSHA, and State compliance).
• Leads infection control and emergency preparedness programs.
• Other related duties as assigned.

Quality Improvement (QI) and Risk Management

• Serve as Chair of the Staff QA/QI Team to lead QI and risk management initiatives.
• Serve as SCHC’s in-house Epic expert and trainer; stay current with Epic EHR upgrades/releases.
• Use data analytics platforms (e.g., Epic, Azara) to evaluate clinical performance, identify areas for improvement, and implement evidence-based solutions.
• Monitor patient feedback and lead continuous improvement efforts using methodologies such as Plan-Do-Study-Act (PDSA) cycles and root cause analysis (RCA).
• Serve as Privacy Officer to ensure HIPAA compliance, addressing breaches and implementing data security measures.
• Perform chart reviews of clinic support staff to ensure adherence to clinical guidelines and documentation standards.
• Collaborate with care teams to close care gaps, improve patient outcomes, and meet population health goals.

Nursing and Clinical Oversight

• Provide hands-on clinical support during peak times and during staffing shortages (see Clinic Nurse Job Description).

Does this sound like you? Apply now on our website!
https://www.sewardhealthcenter.org/careers

Qualifications

• Required:
  • Current, unrestricted Registered Nurse (RN) license in the state of Alaska.
  • Minimum of 5 years of clinical experience, with at least 3 years in a leadership or management role.
  • Demonstrated experience in quality improvement, risk management, and clinical operations.
  • Experience with Epic EHR, data analysis methodologies, and reporting platforms (Azara preferred).

• Preferred:

  • Experience in a Federally Qualified Health Center (FQHC) or primary care clinic setting.
  • Strong understanding of HRSA, PCMH, UDS, FTCA, and other compliance requirements.
  • Bachelor’s degree in Nursing, Healthcare Administration, or related field.
  • Experience managing audits, compliance reviews, and accreditation processes.

• Other:

  • Pre-employment drug screening, TB test, required vaccinations per policy, current BLS certification, background check and reference check.