(Archived) Medical File Clerk - Veterans Services

Medical Record Bookmarkers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by facilitating providers’ review of the veteran’s medical records by providing the pertinent information that is being requested. Bookmarkers have the responsibility of going through an entire medical record and determining what is pertinent to the case using the tools at their disposal and best judgment. Candidates must possess the desire to assist our wounded veterans and service members with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

*This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise.

Primary Responsibilities:

• Separate all pertinent information from the Veteran’s medical record
• Successfully research and document medical conditions
• Communicate with VBMS for CAPRI checks if needed
• Make sure the case is complete before the scheduled exam
• Maintain the correct status in OMS for each case
• Research both common and uncommon medical conditions

Additional Duties and Responsibilities

• Break down and scan physical c-files if needed
• Train for both scanning and bookmarking when needed
• Occasional special projects from other departments
• Stride to achieve quota on a daily basis
• Ensure compliance with HIPAA
• Attend periodic meetings
• Overtime available with overflow of cases

Requirements

• High School diploma or GED equivalent required; some College preferred
• Basic computer skills
• Proficiency with Microsoft and Adobe programs
• Functional knowledge of medical terminology
• Attention to detail
• Ability to draft proper email correspondence
• Ability to multi-task

Home Office Requirements

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
  • OS for Windows – Windows 10 or Windows 11
  • OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
• Hardwired internet (ethernet) connection
• Private work area and adequate power source
• A second monitor is highly recommended for most positions

About Veterans Evaluation Services – Now Part of Maximus