(Archived) Clerical - Patient Registration

Position: Patient Services Specialist

Job Description:

Provides a range of intermediate-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.

Interviews patients to obtain demographic information.

Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame.

Inputs patient registration information into computer registration system and verifies accuracy of information.

Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed.

Discusses financial arrangements and issues with patients and/or family members.

Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.

Maintains patient charts; prepares required forms orders and maintains inventory of supplies as required.

Participates in process improvement initiatives.

Serves as an onboarding resource for new patient services staff. Qualifications:

High School Diploma or GED

1+ years of experience

Knowledge of patient registration procedures and documentation

Knowledge of medical insurance claims procedures and documentation

Skill in the use of personal computers and related software applications.

Skill in preparing and maintaining patient records

Interpersonal and customer service skills

Verbal and written communication skills

Ability to obtain patient demographic information and verify insurance eligibility

Please reference Job number: 183904